Privacy Policy

1. Information We Collect

At ranolipvex, we collect information that helps us provide better financial strategy services to Australian businesses. We're transparent about what we gather and why we need it.

Personal Information

• Contact details including your name, email address, phone number, and business address
• Business information such as company name, industry type, and business size
• Financial consultation preferences and areas of interest
• Communication records from our interactions with you

Technical Information

• IP address and general location data for service optimization
• Browser type, device information, and operating system details
• Website usage patterns and page interaction data
• Cookies and similar tracking technologies for improved user experience

2. How We Use Your Information

Your information serves specific purposes in delivering our financial strategy services. We don't use your data for anything beyond these legitimate business needs.

• Providing personalized financial strategy consultations and business advice
• Communicating about our services, appointments, and relevant business insights
• Improving our website functionality and user experience
• Complying with Australian financial services regulations and legal requirements
• Analyzing service effectiveness to better serve our clients' needs

3. Information Sharing and Disclosure

We keep your information confidential and only share it in very specific circumstances that support our service delivery or legal obligations.

Service Providers

We may share limited information with trusted service providers who help us operate our business, including:

• Cloud hosting services for secure data storage and website functionality
• Email communication platforms for client correspondence
• Analytics tools to understand website performance and user needs
• Professional advisors including lawyers and accountants when necessary

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory authorities, particularly those governing financial services.

4. Your Privacy Rights

Under Australian Privacy Principles and the Privacy Act 1988, you have specific rights regarding your personal information. Here's what you can do:

To exercise any of these rights, contact us using the details provided at the end of this policy. We'll respond within 30 days and may need to verify your identity for security purposes.

5. Data Security and Protection

We take data security seriously and implement multiple layers of protection to keep your information safe from unauthorized access, loss, or misuse.

• SSL encryption for all data transmission between your browser and our servers
• Secure, Australian-based data centers with restricted physical access
• Regular security audits and updates to our systems and procedures
• Staff training on privacy responsibilities and data handling best practices
• Access controls ensuring only authorized personnel can view your information

6. Data Retention and Storage

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods.

Client Information

Active client records are maintained throughout our business relationship and for seven years afterward, as required by Australian financial services regulations.

Website Data

Website usage data and cookies are typically retained for 24 months unless you opt out or delete them sooner.

Communication Records

Email correspondence and consultation notes are kept for five years to maintain service continuity and regulatory compliance.

When information reaches the end of its retention period, we securely delete it from our systems unless legal requirements mandate longer storage.

7. Cookies and Website Technology

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

Essential Cookies

These cookies are necessary for basic website functionality, including security features and remembering your preferences during your visit.

Analytics Cookies

We use analytics tools to understand which pages are most helpful and how we can improve our content for future visitors.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality but won't prevent you from accessing our main content.

8. Changes to This Policy

We review and update this privacy policy regularly to ensure it reflects our current practices and remains compliant with evolving privacy laws.

When we make significant changes, we'll notify existing clients via email and post the updated policy on our website with a new "last updated" date. For minor clarifications or formatting changes, we'll simply update the policy without additional notification.

We encourage you to review this policy periodically, especially if you have ongoing concerns about privacy or data handling practices.